• Is the event chip timed? 

Yes! All our race packs include a timing chip that slots into your shoe laces, this will record your start and finish time to give you an accurate chip timed result.

  • Where can I find the official results? And will my time go on Power of 10? 

All our results will show on the RunThrough results page straight away.

You will also receive a post race email with your result in the week after the event.

The race results will be shown on RunBritain and Power of 10. 

  • How does payment show on my bank statement?

Payment will be taken from GW EVENTS.

  • What are the age limit for 10k races?

Your must be age 15 or above to run a 10k.

  • Can I enter more than one person at a time?

Yes, you can purchase multiple entries at once, you will be asked to provide a few details for the additional runners at checkout.

For any groups, please email [email protected] and we can get you signed up on mass.

  • When will entries close?

Online entries will close on the day of the event. If the event reaches our max capacity, we will close entries early. We recommend entering early to avoid disappointment.

  • I can no longer make the event, can I get a refund?

Unfortunately we operate a no refunds policy. Where possible we’d be more than happy to transfer your entry to another event for a £5 administration fee, should this be over 2 weeks away from the event date. To do this, please email [email protected] with your order number and choice of new event. 

  • Can I transfer my entry to a friend?

Yes, we can happily swap the name associated with a booking. Please email in with your order number, and the new runners name, email, address and date of birth.

  • When will I be sent all the race details?

You should receive a race information email the Friday prior to the race. Please check your spam folders as they do sometimes get lost! The same information will also be published on the website the week leading up to the event, along with our entry list. If for any reason you do not receive the email, please check the website.

If you’ve entered early, your race pack will be posted to you, we aim for these to arrive at your registered address the week prior to the race. Should this not arrive in time, or your entry was made close to the date of the event, please visit the registration desk on the morning of the race to collect your pack.

  • Will there be a water station on the course?

There will be a water station at 5km and we will have a bottle of water waiting for you at the finish line. 

  • Is there anywhere to leave my bag during the race? 

We will have an informal baggage drop located within the Event Village. Please limit the number of belongings you bring to the event and if possible leave anything in a car. Your baggage tag is attached to your race number, you simply tear it off and attach this to your bag. To collect your bag after the race, please show your number to the baggage marshals and they will help you find your bag.

  • Am I allowed to wear headphones? 

Headphones are not permitted, unless bone conducting. Should you choose to wear these, we ask you keep the volume low in order to remain aware of your surroundings at all times and can hear any marshal instructions during the race.

  • What is the terrain like? 

The race is entirely on road surfaces.

  • Where can I find the race photos? 

All your race photos will be available on our photos page by the end of the day. You will also receive a link to these in your post race email. 

  • When will I get the t-shirt I ordered with my entry?

If your race entry included an £12 event T-shirt, this will be available to collect from the kit stall on the day.

Any additional RunThrough kit T-shirts, hoodies and socks purchased with your race entry can be collected from our RunThrough Kit stall on the day. To do this, please have your order number and email confirmation ready to show to wonderful kit staff.

  • Where should I park for the event?

There will be NO specific Event Parking.

We encourage runners to arrive by Metro or to use available public & private parking on both sides of Newcastle – Gateshead Quayside.
We recommend using Parkopedia.com to find a suitable parking spot, should you wish to arrive by car.

  • Are dogs allowed at the event?

We don’t permit runners to run with dogs at this event due to the nature of the course.

If you’re struggling to find the answer to your question, please send us an email at [email protected] and a member of our team will endeavour to
help! 🙂